Help & Resources
Helpful resources and answers to frequently asked questions about behavioral health services, insurance coverage and more.
Telehealth
Accessible, Confidential Behavioral Services Where You Are
Beth Israel Lahey Health Behavioral Services provides online therapy support to make sure your care continues even if in-person visits aren’t possible or to supplement in-person treatment.
Our clinicians and highly trained staff are available to provide a trauma-informed approach to addressing concerns such as:
- Addiction
- ADHD
- Anger management
- Anxiety and panic disorders
- Behavioral issues
- Depression
- Divorce and separation
- Grief and loss
- Parenting support and enrichment
- Relationship issues
- Self-harm
- Sibling conflict
- Stress management
- Trauma and abuse issues, including PTSD
We can help you identify the next steps in your treatment by connecting you to community resources or referring you to longer-term, in-person therapy.
Getting Set Up with Telehealth
Beth Israel Lahey Health uses a variety of telehealth tools to connect with patients electronically. In most cases, all you need for a video visit is a computer or tablet with a camera and microphone. You can also speak with your provider by telephone.
How To Start a MyBILH Chart Video Visit
Preparing for your upcoming video visit is easy with MyBILH Chart. Before your appointment, you’ll receive prompts to complete pre-registration and join your virtual visit. For the best experience, use the same device throughout and ensure your camera and microphone are enabled.
For full step-by-step instructions, download the guide below.
Need help? Call the MyBILH Chart Support Line at 877-270-0370.
If you miss your appointment, contact your provider's office to reschedule.
Tips for a Successful Telehealth Visit
Here are some tips to help you get the best experience from your telehealth visit:
- Make sure your device (computer, tablet or phone) is fully charged or plugged in.
- Test your technology in advance.
- Choose a quiet, private place free of distractions.
- Log on 10 minutes early.
- Prepare a list of topics or medication needs.
- Eliminate distractions during your session (e.g., do not join while driving).
- If your appointment is by phone, your provider will call you. Give them a few minutes if they're running late.
- If your provider hasn't reached you within 10 minutes or if you're disconnected, call your program's main phone number.
What To Do If You’re Experiencing a Medical Emergency
If you are experiencing a medical emergency, please do one of the following:
- Call 911
- Go to the nearest Emergency Room
What To Do If You’re Experiencing a Behavioral Crisis
If you are experiencing a behavioral crisis, please do one of the following:
- Call BILH Behavioral Services: Adult/Youth Mobile Crisis Intervention: 866-523-1216
- Call the Suicide and Crisis Lifeline: 988
- Text “HOME” to 741741 (Crisis Text Line provides free, 24/7 mental health support via text message)
