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Emergency Behavioral Health and Substance Use Care When You Need It

If you or a loved one is experiencing an emergency mental health or substance use crisis and need help immediately, Beth Israel Lahey Health Behavioral Services provides prompt, direct access to behavioral health experts and clinicians right in your community.

We deliver the crisis support services you need when you need them, helping you avoid the unnecessary stress and inconvenience of going to a hospital emergency room for care.

Our emergency psychiatric services and mobile crisis teams visit homes, schools, clinician’s offices, hospitals, and other safe locations throughout Eastern Massachusetts to offer supportive and coordinated care 24/7, 365 days a year.

Our community-based emergency behavioral health services facilities are located in Haverhill, Lawrence, Lowell and Salem, MA.

If you’re experiencing a medical emergency, immediately call 911.

Our Emergency & Crisis Locations

Haverhill Area

62 Brown Street
Suite 305
Haverhill, MA 01830
24/7 on-site services
P: 978-521-7777 / 800-281-3223
View our program brochure in English and Spanish.

Lawrence Area

12 Methuen Street
Second Floor
Lawrence, MA 01840
P: 978-620-1250 / 877-255-1261
View our program brochure in English and Spanish.

Lowell Area

1230 Bridge Street
Suite 1
Lowell, MA 01850
P: 978-455-3397 / 800-830-5177
View our program brochure in English and Spanish.

Salem Area

35 Congress Street
Bldg. 2, First Floor, Suite 150C
Salem, MA 01970
P: 978-744-1585 / 866-523-1216
View our program brochure in English and Spanish.

 

Communities Served

Andover, Amesbury, Beverly, Billerica, Boxford, Chelmsford, Danvers, Dracut, Dunstable, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Lawrence, Lowell Manchester by the Sea, Marblehead, Merrimac, Methuen, Middleton, Newbury, Newburyport, North Andover, Peabody, Rockport, Rowley, Salem, Salisbury, Tewksbury, Topsfield, Tyngsboro, Wenham, Westford, and West Newbury

How We Work

Beth Israel Lahey Health Behavioral Services provides intervention, assessment, and stabilization for individuals experiencing a behavioral health or substance use emergency. Our services are designed to provide the specific type of care you or your loved one may need with cultural respect and a commitment to maintaining your dignity.

When you contact our Emergency Services Program, your call is met by a qualified crisis professional who helps streamline the process of finding appropriate care. For individuals, families, and providers, this means providing knowledge and insight into the best and most readily available service.

Our Emergency & Crisis Services

To help avoid trips to hospital emergency rooms, our emergency services team provides emergency psychiatric assessment, intervention, and stabilization services seven days a week, 365 days a year, in various settings, including homes, schools, outpatient clinics, ESP community-based locations, and hospitals.

Should you or your loved one need additional services, crisis team members will make referrals to the appropriate level of care.

Emergency Services are available to anyone 24 hours a day, 7 days a week, 365 days a year.

Call Toll Free: 1-877-382-1609

Your call will be transferred to the closest Emergency Services Program that serves you.

ESP services are available to people of all ages who are covered by MassHealth or Medicare. You can also get these services if you are uninsured. If you have a different health plan, you still may be able to get ESP services.

To learn more, watch this Behavioral Emergency Services Program video (or you can access the video transcript) and visit our Help & Resources section.

Emergency Services Program (ESP) Locations
Haverhill Area
62 Brown Street
Suite 305
Haverhill, MA 01830
24/7 on-site services
P: 978-521-7777 / 800-281-3223
View our program brochure in English and Spanish.


Lawrence Area
12 Methuen Street
Second Floor
Lawrence, MA 01840
P: 978-620-1250 / 877-255-1261
View our program brochure in English and Spanish.

Lowell Area
1230 Bridge Street
Suite 1
Lowell, MA 01850
P: 978-455-3397 / 800-830-5177
View our program brochure in English and Spanish.


Salem Area
35 Congress Street
Bldg. 2, First Floor, Suite 150C
Salem, MA 01970
P: 978-744-1585 / 866-523-1216
View our program brochure in English and Spanish.

Communities Served

Andover, Amesbury, Beverly, Billerica, Boxford, Chelmsford, Danvers, Dracut, Dunstable, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Lawrence, Lowell Manchester by the Sea, Marblehead, Merrimac, Methuen, Middleton, Newbury, Newburyport, North Andover, Peabody, Rockport, Rowley, Salem, Salisbury, Tewksbury, Topsfield, Tyngsboro, Wenham, Westford, and West Newbury

Our Mobile Crisis Intervention Program is designed for children and young adults (20 years old and younger) and is staffed by qualified crisis professionals with extensive experience caring for children and young adults with mental health and/or substance use disorders.

Crisis clinicians and family partners travel directly to the child in crisis for an in-person assessment (telehealth services are also available) and work to de-escalate, assess, and stabilize the individual on-site. The team can also provide up to seven days of ongoing crisis counseling, support and stabilization for patients and their families. The MCI team’s goal is to keep children safe and support families in their homes.

Mobile Crisis Intervention is a key component of wraparound care: A comprehensive, holistic, family-focused approach to responding to children or youth experiencing severe mental health or behavioral challenges.

Mobile Crisis Intervention is available to anyone 24 hours a day, 7 days a week, 365 days a year.

Call Toll Free: 1-877-382-1609

Your call will be transferred to the closest Mobile Crisis Intervention that serves you.

MCI services are available to people of all ages who are covered by MassHealth or Medicare. You can also get these services if you are uninsured. If you have a different health plan, you still may be able to get MCI services.

To learn more, watch this Behavioral Emergency Services Program video (or you can access the video transcript) and visit our Help & Resources section.

Mobile Crisis Intervention (MCI) Locations
Haverhill Area
62 Brown Street
Suite 305
Haverhill, MA 01830
24/7 on-site services
P: 978-521-7777 / 800-281-3223
View our program brochure in English and Spanish.


Lawrence Area
12 Methuen Street
Second Floor
Lawrence, MA 01840
P: 978-620-1250 / 877-255-1261
View our program brochure in English and Spanish.

Lowell Area
1230 Bridge Street
Suite 1
Lowell, MA 01850
P: 978-455-3397 / 800-830-5177
View our program brochure in English and Spanish.


Salem Area
35 Congress Street
Bldg. 2, First Floor, Suite 150C
Salem, MA 01970
P: 978-744-1585 / 866-523-1216
View our program brochure in English and Spanish.

Communities Served

Andover, Amesbury, Beverly, Billerica, Boxford, Chelmsford, Danvers, Dracut, Dunstable, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Lawrence, Lowell Manchester by the Sea, Marblehead, Merrimac, Methuen, Middleton, Newbury, Newburyport, North Andover, Peabody, Rockport, Rowley, Salem, Salisbury, Tewksbury, Topsfield, Tyngsboro, Wenham, Westford, and West Newbury

Our Community Crisis Stabilization (CCS) Program is a supportive alternative to inpatient psychiatric hospitalization for adults (ages 18 and over) experiencing a mental health crisis and an acute substance use concern.

Located in safe, home-like settings in Lawrence and Salem, CCS is staffed 24/7 and provides crisis stabilization, ongoing psychiatric assessment, care coordination, medication management, psychoeducation, group therapy, and individual counseling led by nurse practitioners, behavioral health clinicians, mental health counselors, nurses, and other certified professionals.

A typical length of treatment is three to five days. To be admitted to the CCS Program, you will be evaluated by our crisis team to determine eligibility.

Community Crisis Stabilization (CCS) Locations
Lawrence Area
112 Methuen Street
Second Floor
Lawrence, MA 01840
978-620-1770, Option 1 (Admissions)
Salem Area
35 Congress Street
Bldg. 2, First Floor, Suite 2150
Salem, MA 01970
978-744-4274, Option 1 (Admissions)

We work with law enforcement in a number of communities to include a behavioral health clinician in responding to calls from individuals experiencing a mental health or substance use related crisis. The goal of JDP is to work alongside police to divert individuals experiencing a crisis from the criminal justice system whenever possible.

We refer those who meet criteria to Urgent Psychopharmacology Services (UPS) at our community-based Emergency Services Program (ESP) locations in Haverhill, Lawrence, Lowell, and Salem.

Beth Israel Lahey Health Behavioral Services’ UPS program provides timely access to psychiatric assessment and short-term medical treatment for individuals experiencing a behavioral health crisis.